Hands-On : Building Intelligent Enterprise-Grade Help Desk Bots using Conversational AI

A bot is a web service that interacts with users in the conversational format. The Microsoft Bot Framework is a comprehensive offering that we can use to build and deploy high-quality bots for our users to enjoy wherever they are talking.

Microsoft Cognitive Services let you build apps with powerful algorithms to see, hear, speak, understand and interpret our needs using natural methods of communication, with just a few lines of code. Easily add intelligent features – such as emotion and sentiment detection, vision and speech recognition, language understanding, knowledge, and search – into your app, across devices and platforms such as iOS, Android, and Windows, keep improving and are easy to set up.

In this hands-on workshop, we will cover how to build the intelligent Enterprise-grade help desk bots in using Power Virtual Agents, Microsoft Bot Framework and Cognitive Services. The help desk bot will be able to answer questions related to employee benefits, open healthcare enrollment etc. We will also cover the Composer tool which allows us to create low code bots. Access to SharePoint online site, Microsoft Team and Azure will be provided to create the Bots. The target audience of this hands-on workshop is Power Users, IT Pros and Developers.

Please note: Attendees will need to use their own laptop with internet access and modern browsers like Microsoft Edge, Google Chrome, Firefox, Safari. The tablets will not work.

Top 3 Highlights of Attending this Virtual Masterclass:

  • What is Microsoft Bot Framework
  • What are Cognitive Services
  • How to leverage Bot Framework and Cognitive Services to create enterprise-grade helo-dek Bots

Date: November 27th

Level: 300

Topic: AI

Category: Developers


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